Refund policy

Return & Refund Policy

Last Updated: May 8, 2026

Welcome to [AERA]. We want you to love your purchase. If you are not completely satisfied, we’re here to help.

1. Eligibility for Returns

You may request a return within 7 days of receiving your order, provided that:

  • The item is unused, unwashed, and in its original condition
  • All tags, labels, and packaging are intact
  • The item is not damaged due to misuse or improper handling
  • You provide proof of purchase (order number or receipt)

2. Non-Returnable Items

The following items are not eligible for return or exchange:

  • Innerwear, socks, and accessories for hygiene reasons
  • Sale, clearance, or discounted items
  • Gift cards
  • Customized or personalized products

3. Damaged, Defective, or Wrong Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:

  • Your order number
  • Photos of the item and packaging
  • A brief description of the issue

Once verified, we will arrange a replacement or full refund at no additional cost.

4. Return Process

To initiate a return:

  1. Email us at [a.eraclothing26@gmail.com]
  2. Mention your order number and reason for return
  3. Our support team will provide return instructions

Customers may be responsible for return shipping charges unless the return is due to our error.

5. Refunds

Once your returned item is received and inspected, we will notify you about the status of your refund.

Approved refunds will be processed within 5–10 business days to the original payment method.

Shipping charges are non-refundable unless the item received was incorrect or defective.

6. Exchanges

We offer exchanges for:

  • Size issues
  • Defective products
  • Wrong items delivered

Exchanges are subject to product availability.

7. Order Cancellation

Orders can be cancelled within 12–24 hours of placement. Once shipped, orders cannot be cancelled.

8. Late or Missing Refunds

If you haven’t received your refund yet:

  • Check your bank account again
  • Contact your payment provider or bank
  • Processing times may vary depending on your financial institution


9. Contact Us

For any questions regarding returns or refunds, contact us:

  • Email: [a.eraclothing26@gmail.com]
  • Phone: [7743080282]