Shipping policy

Shipping Policy

Thank you for shopping with [AERA]. We are committed to delivering your order as quickly and efficiently as possible.

Order Processing

  • Orders are processed within 1–3 business days after payment is confirmed.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • During sales, promotions, or peak seasons, processing times may be slightly longer.

Shipping Rates

Shipping charges are calculated at checkout based on the delivery location and selected shipping method.

Free Shipping

We offer free shipping on orders over [1999].

Estimated Delivery Times

Region Estimated Delivery Time
Local/Within Country 3–9 business days
International 7–23 business days

Please note that delivery times are estimates and may vary due to carrier delays, customs processing, weather conditions, or other factors beyond our control.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing a tracking number and tracking link, where available.

International Shipping

We ship to selected international destinations.

  • Customers are responsible for any customs duties, taxes, import fees, or other charges imposed by their local authorities.
  • Delivery times may vary depending on customs clearance procedures.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect address is provided:

  • We are not responsible for orders delivered to the wrong address.
  • Additional shipping fees may apply for returned packages that need to be reshipped.

Lost or Delayed Packages

If your package is significantly delayed or appears lost, please contact us at [a.eraclothing26@gmail.com] within 7 days of the expected delivery date.

We will work with the shipping carrier to investigate the issue and assist in resolving it.

Damaged Items

If your order arrives damaged:

  1. Contact us within 48 hours of receiving your package.
  2. Include your order number and photos of the damaged item(s) and packaging.
  3. We will review your claim and provide a suitable resolution.

Shipping Restrictions

We reserve the right to restrict shipping to certain locations where delivery services are unavailable or unreliable.

Contact Us

For shipping-related questions, please contact:

[AERA]

Email: [a.eraclothing@gmail.com]
Phone: [7743080282]